1. Who We Are

EMRRX (“we,” “our,” or “us”) provides telemedicine services that connect patients with licensed healthcare providers and facilitate prescription fulfillment through licensed U.S. pharmacies.

We are committed to protecting your privacy and complying with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

2. Protected Health Information (PHI)

We collect and maintain Protected Health Information (PHI), which includes:

• Medical history and health conditions
• Medications and prescriptions
• Consultation details with healthcare providers
• Lab results and diagnostic information
• Personal identifiers (name, DOB, address, contact info)

This information is used only for treatment, payment, and healthcare operations, unless otherwise permitted or required by law.

3. How We Use Your Information

We may use your information to:

• Provide telehealth consultations
• Evaluate your eligibility for treatment
• Prescribe medications (if medically appropriate)
• Coordinate with licensed pharmacy partners
• Process payments and billing
• Improve our services and platform
• Communicate with you about your care

We do not sell your personal or health information.

4. How We Share Your Information

We may share your information with:

• Licensed healthcare providers involved in your care
• Pharmacy partners for prescription fulfillment
• Business associates (e.g., payment processors, cloud providers) under HIPAA-compliant agreements
• Regulatory authorities when required by law

All partners handling PHI are required to maintain HIPAA-compliant safeguards.

5. Your Rights Under HIPAA

You have the right to:

• Access and obtain a copy of your health records
• Request corrections to your information
• Request restrictions on certain uses/disclosures
• Request confidential communications
• Receive an accounting of disclosures
• File a complaint without retaliation

To exercise your rights, contact us at: [Insert HIPAA email/contact]

6. Data Security

We implement appropriate safeguards to protect your information, including:

• Secure, encrypted data transmission (SSL/TLS)
• Access controls and authentication
• Secure cloud infrastructure
• Ongoing monitoring and risk management

Despite our efforts, no system is 100% secure.

7. Telemedicine-Specific Privacy

By using EMRRX, you acknowledge:

• Telehealth involves electronic communication
• There may be risks (e.g., technical failures, delays)
• Providers only treat patients in states where they are licensed

8. State Availability & Licensing – We need to add this ????

Services are available only in states where our affiliated providers are licensed. Please refer to our State Availability page for details.

9. Cookies & Website Data

We may collect limited non-health data such as:

• IP address
• Device/browser type
• Website usage behavior

This data is used for analytics and improving user experience.

10. Payment Information

Payments are processed through secure third-party providers. We do not store full payment card details on our servers.

11. Minors

Our services are not intended for individuals under 18 years of age unless permitted by law and accompanied by appropriate consent.

12. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Information

If you have questions or concerns, contact us:

EMRRX
Email: support@emrrx.com

Uses and Disclosures

We may use and share your health information to:

• Treat you (with doctors, nurses, pharmacies)
• Run our organization
• Bill for your services

We may also share information when required by law, for public health, safety, or law enforcement purposes.

Your Rights

You have the right to:

• Get a copy of your medical record
• Correct your medical record
• Request confidential communication
• Ask us to limit what we use or share
• Get a list of disclosures
• Choose someone to act for you
• File a complaint

Our Responsibilities

We are required to:

• Maintain the privacy and security of your PHI
• Notify you if a breach occurs
• Follow the duties described in this notice
• Not use or share your information beyond what is described here

Complaints

You can file a complaint with us or with:

U.S. Department of Health and Human Services (HHS)
Website: https://www.hhs.gov/hipaa
Phone: 1-877-696-6775

We will not retaliate against you for filing a complaint.

Effective Date

This Notice is effective as of: 20-04-2026